Last updated: October 14, 2022

This Privacy Policy describes how www.cryosurgeryinc.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. By accessing or using this Site, you acknowledge and agree to this privacy policy.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@cryosurgeryinc.com or by mail using the details provided below:

CryoSurgery, Inc., 5829 Old Harding Pike, Nashville TN 37205, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor WooCommerce.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor WooCommerce and our shipping software ShipStation.
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), medical license number, email address, and phone number.
• Customer support information
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: none.
  • Personal Information collected: name and email address.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: https://automattic.com/privacy.
• We use ShipStation to fulfill our orders. You can read more about how ShipStation uses your Personal Information here: https://www.shipstation.com/privacy-policy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use WooCommerce Analytics to help us understand how our customers use the Site. You can read more about how WooCommerce uses your Personal Information here: https://automattic.com/privacy/.
• We use MailChimp to send relevant emails to customers who use the Site. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). You can read more about how MailChimp uses your Personal Information here: https://www.intuit.com/privacy/statement/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Minors

The Site is not intended for individuals under the age of eighteen (18). We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion. If we discover that a child under thirteen (13) has provided us with personal information, we will promptly delete such information from our systems.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

If you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.